Arena Plus Casino FAQs | Arena Plus Casino Login Help

Account & Registration

Is Arena Plus Casino legal in the Philippines?

Yes, Arena Plus Casino operates under valid PAGCOR licensing (License No. IGL-2018-XXX) and First Cagayan regulatory oversight, making it fully legal for Filipino citizens aged 21 and above. status is verified by Philippine authorities.

What are the minimum age requirements?

Players must be 21 years or older, verified through government-issued ID during KYC Level 2 verification process. Complete your to verify your age.

Can I create multiple accounts?

No, one person/household/IP address is limited to a single account. Duplicate accounts result in permanent suspension and fund forfeiture per Terms of Service clause 3.4. enforces strict one-account policy.

What documents are needed for verification?

KYC Level 1: Full name, birthdate, address. KYC Level 2: Philippine passport, driver's license, UMID, or postal ID photo showing face and details clearly. Required for unlimited withdrawals at .

How do I recover a forgotten password?

Click "Forgot Password" on login page, enter registered mobile number, input SMS verification code, create new 8-16 character password meeting complexity requirements. recovery is quick and secure!

Deposits & Payments

What is the minimum deposit amount?

₱100 across all payment methods (GCash, PayMaya, bank transfer, USDT). Deposit via your after login. Zero fees on e-wallet and crypto deposits!

Are there deposit fees?

Zero fees for GCash, PayMaya, and USDT. Banks may charge ₱15-₱25 interbank transfer fees on their end. payment system is transparent!

How long do deposits take to credit?

GCash/PayMaya: Instant (30-90 seconds). Bank transfer: 15 minutes-2 hours. USDT: 3-15 minutes depending on blockchain confirmations. processes deposits quickly!

Why was my deposit not credited?

Common causes: incorrect reference number, below minimum amount, maintenance window. Contact support with transaction screenshot for manual crediting within 30 minutes. support resolves deposit issues fast!

Can I deposit using someone else's account?

No, deposits must originate from accounts bearing the registered player's name. Third-party payments are rejected and refunded minus processing fees. security policy protects your account!

Withdrawals & Payouts

What is the minimum withdrawal amount?

₱200 for all methods, with ₱100,000 daily limit for standard accounts, unlimited for KYC Level 2 verified users. Request withdrawal after . VIP members enjoy higher limits!

How long do withdrawals take?

GCash/PayMaya: 3-15 minutes average. Bank transfer: 12-48 hours. USDT: 15-45 minutes. VIP Gold+ express lane: 5 minutes guaranteed. offers fastest payouts!

What is the wagering requirement?

1.0× rollover on deposits (e.g., ₱1,000 deposit requires ₱1,000 total bets before withdrawal). Bonuses carry separate 15-30× requirements detailed in promotion terms. to bonus terms!

Are there withdrawal fees?

First 3 monthly withdrawals are free. Subsequent withdrawals incur ₱50 fee for e-wallets, ₱100 for banks. USDT charges network gas fees (₱30-₱150 variable). fee structure is transparent!

Why was my withdrawal rejected?

Primary reasons: incomplete rollover, mismatched withdrawal account name, pending verification, or bonus abuse detection. Check email for specific rejection reason. support explains withdrawal issues!

Arena Plus Casino Mobile App

How do I download the Arena Plus Casino app?

Get your from our official website. We support Android APK and iOS PWA. The file is verified safe. Use for direct installation!

Is the Arena Plus Casino app free?

Yes, the is completely free to download. No hidden charges or in-app purchases. is 100% free!

What devices are supported?

Android 7.0+ (APK available), iOS 12+ (PWA via Safari), and responsive HTML5 web for all devices. works on most smartphones and tablets!

Can I play all games on the mobile app?

Yes, over 2,800 are available on mobile. Complete your on the app to access the full game library!

How do I update the Arena Plus Casino app?

Android users download the latest from . iOS PWA updates automatically. for the latest version!

Bonuses & Promotions

How do I claim the welcome bonus?

Make first deposit of ₱500+ after , receive automatic 100% match up to ₱5,000 credited within 5 minutes. Wagering requirement: 20× (deposit + bonus) on slots. welcome bonus awaits!

What are wagering requirements?

Multiplier indicating total bets needed before bonus funds convert to withdrawable cash. Example: ₱1,000 bonus with 20× requirement needs ₱20,000 total wagers. to bonus terms for details!

Which games contribute to wagering?

Slots: 100%. Fishing: 100%. Live dealer: 10%. Sports betting: 15%. Lottery: 50%. Check "Promotions → Terms" for game-specific contribution rates. terms are transparent!

Do bonuses expire?

Yes, most bonuses expire 7-30 days after crediting. Active bonus timer shown in "My Bonuses" section after . Unused bonuses and associated winnings are forfeited upon expiration. bonus policy is fair!

Can I withdraw while having an active bonus?

Yes, but withdrawing before completing wagering requirements forfeits the bonus and any winnings derived from it. System prompts confirmation before processing. ensures informed decisions!

VIP & Loyalty Program

How do I join the VIP program?

Automatic enrollment upon registration after . Tier advancement based on monthly turnover: Bronze (default) → Silver (₱200K) → Gold (₱1M) → Platinum (₱5M) → Diamond (₱20M+). status unlocks rewards!

What are Arena Points (AP)?

Loyalty currency earned at 1-3 AP per ₱100 wagered (rate increases with VIP tier). Redeem in Points Mall: ₱1 = 100 AP, or exchange for free spins, tournament entries, gadgets. rewards loyal players!

Do VIP benefits expire?

Tier status recalculates monthly. Failing to meet turnover requirement demotes you one tier. Lifetime Diamond status granted after 12 consecutive months at Diamond level. program is fair!

What are VIP exclusive perks?

Platinum+: Personal account manager, birthday bonuses ₱10K-₱50K, faster withdrawals, higher deposit limits, exclusive tournament invitations, quarterly luxury gifts. to VIP treatment!

Need More Help?

Can't find the answer you're looking for? Complete your arena plus casino login and contact our 24/7 customer support team:

Live Chat: Available 24/7 via website and app (avg 38-second response)
Email: [email protected] (6-hour response guarantee)
Facebook Messenger: @ArenaPlusCasinoOfficial

arena plus casino online casino support team is ready to assist you!